What we do with your data

Who we are

Prime Solutions is a digital marketing and software development agency. This notice explains what personal data we collect through this website and through working with us, why we collect it, and what you can do about it.

For anything in this notice, or to exercise any of the rights described below, write to primessolution.info@gmail.com.

What we collect

We keep this deliberately small. We collect:

• Enquiry details — the name, email address, company, website, budget range and message you submit through the contact form.
• Newsletter details — the email address you give us when you subscribe to the monthly brief.
• Correspondence — emails you send us and our replies, so we have a record of what was agreed.
• Basic technical data — IP address, browser and device type, referring page and pages viewed, collected by our hosting provider and analytics.

We do not ask for, and would rather you did not send us, special category data (health, beliefs, biometrics) or payment card details by email.

How we use it

• To reply to your enquiry and prepare a proposal.
• To deliver work you have engaged us for, and to invoice for it.
• To send the monthly brief, if and only if you asked for it. Every edition has a one-click unsubscribe.
• To understand which pages and campaigns bring people here, in aggregate.
• To meet our legal and accounting obligations.

We do not sell your data, we do not rent our list, and we do not use your enquiry to build a profile for anyone else.

Our legal basis

Where the UK GDPR and EU GDPR apply, we rely on:

• Legitimate interests — responding to an enquiry you sent us, and running the site securely.
• Consent — for the newsletter and for any non-essential analytics. You can withdraw consent at any time.
• Contract — where processing is necessary to deliver work you have commissioned.
• Legal obligation — for tax and accounting records.

Cookies and analytics

This site sets one small item in your browser’s local storage to remember whether you chose the light or dark theme. It contains no identifier and never leaves your device.

If we run analytics, it is configured to respect Do Not Track and to avoid storing personally identifying information. You can clear site data at any time in your browser settings without breaking anything.

Who else sees it

Only the suppliers that help us operate, each under a data processing agreement:

• Our website host and CDN.
• Our email provider, for correspondence and the newsletter.
• Our accounting software, for invoices.

We may also disclose data where we are legally required to. That is the complete list — no advertising networks, no data brokers.

How long we keep it

• Enquiries that do not become projects: up to 24 months, then deleted.
• Client records and contracts: for the duration of the engagement plus 7 years, for tax purposes.
• Newsletter subscriptions: until you unsubscribe.

Your rights

You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or send it elsewhere in a portable format. You can also withdraw consent at any time.

Email primessolution.info@gmail.com and we will respond within 30 days. If you are not satisfied, you have the right to complain to your local data protection authority — in the UK, the Information Commissioner’s Office.

Security

Traffic to this site is encrypted in transit. Access to enquiry data is limited to the people who need it to reply to you, protected by two-factor authentication. No system is perfect, but if a breach ever affected your data we would tell you and the relevant regulator promptly.

Changes to this notice

If we change how we handle personal data we will update this page and move the date at the top. Material changes affecting people already on our list will be sent by email rather than quietly published.