The terms we work under

These terms

These terms govern your use of this website. They are not the contract for any work we do together — that lives in a separate, signed statement of work, and where the two disagree, the signed agreement wins.

By using this site you accept these terms. If you do not, please stop using it.

What we do

Prime Solutions provides digital marketing and software development services: performance marketing, SEO and content, brand and creative, analytics, web and e-commerce builds, custom software, and mobile applications.

Everything on this site — service descriptions, indicative prices, timelines — is information, not an offer capable of acceptance. A binding engagement starts when both sides sign a statement of work.

Proposals and scope

• Proposals are valid for 30 days from issue unless stated otherwise.
• Indicative prices assume the scope described in the proposal. A change in scope means a change in price and timeline, agreed in writing first.
• Timelines assume you provide access, content and feedback within the windows we agree. Delays on either side move the date.

Fees and payment

• Retainers are invoiced monthly in advance. Projects are invoiced against milestones set out in the statement of work.
• Invoices are payable within 14 days unless we agree otherwise in writing.
• Media spend, licences and third-party tools are billed at cost and are not included in our fees unless expressly stated.
• We may pause work on overdue accounts after written notice. We will not delete anything without telling you first.

Your responsibilities

• Give us accurate information, and timely access to the accounts, analytics and systems the work needs.
• Make sure you own, or are licensed to use, any material you give us — copy, imagery, data, trademarks.
• Make sure your own privacy notices and consent mechanisms cover the marketing activity we run for you.
• Nominate someone who can make decisions and sign things off.

Intellectual property

Everything on this website — text, layout, code, logo and artwork — belongs to Prime Solutions. You may read, share and quote it with attribution. You may not copy the site wholesale or present our work as your own.

For client work: on full payment, ownership of the final deliverables transfers to you. We keep ownership of our pre-existing tools, frameworks and internal libraries, and grant you a perpetual licence to use them within the deliverables. We would like to show the work in our portfolio, and we will ask before we do.

Confidentiality

Anything you share with us that is not public — figures, roadmaps, strategy, account access — stays confidential, during the engagement and after it. We expect the same of our work, pricing and methods. Either side can ask for a mutual NDA before any detail is shared.

Results and performance

We publish case studies with real metrics from past engagements. They describe what happened for those clients, in their markets, at that time. They are not a forecast or a promise of what will happen for you.

Marketing and software outcomes depend on factors outside our control — your market, your pricing, your product, platform policy changes and competitors. We commit to the work, the rigour and the reporting. We do not guarantee a specific rank, revenue figure or conversion rate, and you should be sceptical of anyone who does.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

Subject to that, our total liability arising from an engagement is capped at the fees you paid us for that engagement in the 12 months before the claim. Neither side is liable to the other for indirect or consequential loss, or for loss of profit, revenue or data.

This site is provided as-is. We work hard to keep it accurate and available, but we do not warrant that it will be uninterrupted or error-free.

Links to other sites

Where we link out, we are pointing at something we found useful. We do not control those sites and we are not responsible for their content, their security or their privacy practices.

Ending an engagement

• Retainers can be ended by either side with 30 days’ written notice.
• Fixed-scope projects can be ended for material breach that is not remedied within 14 days of written notice.
• On termination you pay for work delivered up to that date, and we hand over the deliverables, source files and account access you have paid for.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any part of these terms is found unenforceable, the rest continues to apply.

Contact

Questions about these terms go to primessolution.info@gmail.com. We would rather clarify something up front than argue about it later.